Training

If you are a creditor based in Scotland and would like to learn more about the Common Financial Statement, we have developed a free e-learning course covering key aspects. We no longer offer training in England and Wales, as the CFS is being supplanted by the Standard Financial Statement (SFS).

  • Q:What e-learning is available for creditors?

    A:

    This free course provides a complete introduction to the Common Financial Statement (CFS). It is suitable for any member of staff involved in processing repayment offers from customers in debt. It is designed to be used either as a stand-alone introduction for staff who are new to using CFS or as a recap/refresher for experienced staff. The course consists of four modules and a quiz, which will take approximately one hour to complete:

    • Introduction to the CFS – This module outlines the principles and approach that underpin the CFS.
    • Using the CFS – This module covers the CFS budgeting format and trigger spending figures.
    • Offers and working with advice agencies – This module looks at how CFS is used in the debt advice process and the role of the creditor and adviser good practice checklists.
    • Getting Help – This section provides an overview of CFS resources and useful advice tools that build on CFS.

  • Q:How can I access free e-learning for creditors?

    A:

    Click here to complete a short registration form, and then follow the on screen instructions. After registration you will have access to the training for one month, during which you can revisit the training as many times as you like.

    • Scottish creditors training

  • Q:What e-learning is available for advisers?

    A:

    This free course provides a complete introduction to the Common Financial Statement (CFS). It is designed to be used either as a stand-alone introduction for advisers who are new to using CFS or as a recap/refresher for experienced advisers, and is suitable for advisers working at Generalist level and upwards. It consists of four modules and a quiz, which will take approximately one and a half hours to complete:

    • Introduction to the CFS – This module outlines the principles and approach that underpin the CFS.
    • Using the CFS – This module covers the budgeting format and trigger spending figures used by CFS and provides opportunities to use CFS in practice.
    • Offers and working with creditors – This module looks at how to use CFS within the debt advice process and what to do if creditors do not recognise CFS.
    • Getting Help – This section provides an overview of CFS resources and useful advice tools that build on CFS.

  • Q:How can I access free e-learning for advisers?

    A:

    If you are employed or volunteering at an organisation within the wiseradviser partnership (AdviceUK, Citizens Advice, Institute of Money Advisers, StepChange Debt Charity), you can access the e-learning via the wiseradviser website. Click here to register or log in.

    If you are not part of one of these organisations, you can access the training by completing the short registration form, and then following the on screen instructions. After registration you will have access to the training for one month, during which you can revisit the training as many times as you like. Click here to register.