This section gives advice on how to deal with technical problems incurred whilst using the CFS.
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Q:Why are my login details not working?
A:You need to check the following:
- The licence key has been entered in the top box;
- The licence number has been entered in the bottom box excluding CFS prefix letters; and
- The licence key has been entered as per your registration email as it is case sensitive.
Please note licence key combinations can contain capital case O for Oscar or the number 0. Similarly, you should check whether your licence key contains a lower case l for lima or a capital I for India.
Please also see our troubleshooting guide for answers to more frequently asked questions about technical issues.
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Q:How do I enable macros on the CFS Excel spreadsheet?
A:You need to check that macros are enabled on your computer.
To enable macros in Excel:
- Select 'Tools';
- Click on 'Macro';
- Then select 'Security';
- Set the security level options set to 'Medium' and press 'OK';
- Close Excel and re-open the CFS spreadsheet; and
- You will be prompted by a security warning – select the 'Enable Macros' option.
If your technical issues continue please email cfs@moneyadvicetrust.org
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Q:How can I report a technical problem relating to the CFS Excel spreadsheet?
A:You can report technical issues by sending an email to cfs@moneyadvicetrust.org
Make sure you attach a copy of the CFS Excel spreadsheet to your email along with details of the software package that you are using, e.g. Windows 2003.